LUGGAGE RULES
Find out more about our luggage requirements for both hand luggage and when checking in your suitcase. You can also see our checklists on how to pack smartly and get through security quickly.
The EU has adopted rules that specify what you can carry in your luggage. The rules apply to all air passengers departing from EU airports.
Take a shortcut and read more about:
HAND LUGGAGE
A significant part of the EU luggage rules is about restricting liquids in hand luggage. You must not carry liquids or fluid substances in containers that can hold more than 100 ml in your hand luggage.
Read more about carrying liquids in your luggage here.
See how best to pack your hand luggage:
- Always put electronics and liquids on top as these must be removed from your bag at the security checkpoint
- Only carry liquid in containers that can hold max. 100 ml.
- Pack your toiletries in a transparent, resealable bag of max. 1 L in total.
- Remember – only one plastic bag of toiletries/liquids per person.
The following items must not be carried in hand luggage:
- Pointed or sharp objects, e.g. scissors and knives
- Explosive or combustible substances, e.g. fireworks or gas canisters
- Firearms or similar objects, e.g. starting pistols or harpoon rifles
- Blunt objects that can cause personal injury, e.g. golf clubs or baseball bats.
HOLD LUGGAGE
The luggage you check-in should contain the vast majority of your items, including:
- Liquid containers that can hold more than 100 ml.
- Tools
- Knives
- Sharp objects such as razor blades
- Legally owned weapons and ammunition (must be reported at check-in)
- Toy weapons.
WHAT IS NEVER ALLOWED IN YOUR LUGGAGE?
There are certain things that you must never carry in your luggage – neither in your suitcase nor in your cabin bag.
- Explosive, corrosive and flammable substances such as camping gas and flammable spirits
- Oxygenated, toxic and radioactive substances
- Magnetic materials
- Fireworks
- Narcotics
- Bleaching agents
- Paint and the like.
Our security personnel have a duty to reject objects that they believe could threaten flight safety.
DELAYED LUGAGE
Should you unexpectedly not receive your luggage upon arrival at Sønderborg Airport, we ask you to notify staff at the counter in the arrivals hall. We will then search for your luggage via our World Tracer system.
When the luggage arrives at Sønderborg Airport, you will be contacted to collect it. Luggage can also be delivered by prior arrangement.
You are always welcome to contact us on tel. +45 7442 2130 between 06.00–18.00 on weekdays.
If you still have not received your luggage after five days, the search will be forwarded to the airline, and all enquiries must then be made to Alsie Express by phone: +45 88 81 11 11 or by email: info@alsieexpress.com
QUESTIONS ABOUT YOUR BAGGAGE
It is important for flight safety that you can answer yes to the following questions:
- Is this your luggage?
- Did you pack your luggage yourself?
- Are you sure that no one could have added something to your luggage?
- Do you know the contents of the gifts in your luggage?