PASSENGER RIGHTS

In February 2005, new EU rules entered into force in Regulation 261/2004 on air passenger rights. The regulation stipulates that air passengers have certain rights in the event of denied boarding, flight cancellations and long delays.

The EU regulation applies to both scheduled and charter flights. You are only covered by the EU regulation if your flights either depart from or arrive at an airport within the EU. The regulation does not apply if the departure airport is outside the EU and the arrival airport is within the EU and the carrier does not belong to an EU country.

If you believe that your rights have not been respected, you can complain to the Danish Civil Aviation and Railway Authority. Read more about your rights and appeal options on the Danish Civil Aviation and Railway Authority’s website.